Refund policy

Chicagoland Retro Tech is a one-person workshop. Every item is
bench-tested before it ships, so all sales are final — with one
exception: DOA (Dead On Arrival).

DOA returns

If your item arrives non-functional, I'll make it right:

  • Email me within 7 days of delivery at support@chicagolandretrotech.com
  • Include your order number, a description of the fault, and a
    short photo or video showing the issue
  • I'll respond within 2 business days with return instructions

Once the unit is back and the DOA is confirmed, you choose: a replacement (if I have one in stock) or a full refund to your original payment method, including original shipping.

What's not covered

  • Buyer's remorse or change of mind
  • Damage from user installation, modification, or misuse
  • Compatibility issues you didn't verify before ordering — these
    systems are 30–40 years old, please ask before buying if unsure
  • Items returned without prior authorization

Return shipping

For confirmed DOA, return shipping is on me. For anything else,
returns aren't accepted.

Where I ship

US only at this time. International orders will be cancelled and
refunded.

Questions?

Email support@chicagolandretrotech.com before ordering if you're unsure about fit or compatibility. I'd rather answer your questions up front than process a return!